Terms of Use

Please read these Terms of Use ("Terms," "Terms of Use") carefully before using the Tebcan.com,("the website,” “the site” “the service,” "us," "we", or "our").

Your access to and use of the Tebcan.com is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Tebcan.com. By accessing or using the Tebcan.com, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Tebcan.com.

1. DEFINITIONS

"Practice:" means providers participating in the Tebcan.com service.
"Provider:" Doctors, Labs, Hospitals, pharmacies, insurance companies, tour operators.
"User or Member" means patients participating in the Tebcan.com service.
"The Service:" All services offered through Tebcan.com.

2. NATURE OF SERVICE

Tebcan.com provides a platform for patients to find special offers from practices. Tebcan.com is an informational service which allows for these special offers to be displayed by practices and found by patients. Tebcan.com does not assume any contractual or other legal relationship with practices or patients using this service.

a. Nature of Referral Services

You agree that the relation is between you and the Medical provider directly, and Tebcan.com is not part and is not liable for any decision or action made or that happens as a result of this relation.

You further agree not to accept any medication or prescription that is made through any remote consultation, and you use it only to get a second opinion that may help you to make a better decision on your health case.

3. LIMITATION OF LIABILITY, INDEMINIFICATION AND DISCLAIMER REGARDING MEDICAL INFORMATION

a. Limitation of liability

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD-PARTY FOR ANY DIRECT, INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE TEBCAN.COM (INCLUDING, BUT NOT LIMITED TO, THE APPLICATION), HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT WILL OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE TEBCAN.COM.

b. Indemnification

You agree, at your sole expense, to defend, indemnify and hold us, our independent contractors, Tebcan.com providers and consultants, and their respective directors, employees and agents, harmless from and against any and all actual or threatened suits, actions, proceedings (at law or in equity), claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs and expenses (including, but not limited to, reasonable attorney fees, costs, penalties, interest and disbursements) caused by, arising out of, resulting from, attributable to or in any way incidental to: (i) your conduct; (ii) your violation of the Terms or your violation of the rights of any third-party; or (iii) any user content.

c. Website content does not constitute medical advice

This website contains general information about medical conditions and treatments. The information is not advice, and should not be treated as such.

You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider.

If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.

Nothing in this disclaimer will limit any of our liabilities in any way that is not permitted under applicable law or exclude any of our liabilities that may not be excluded under applicable law.

4. VERIFICATION OF THE QUALITY OF SERVICES

Tebcan.com makes no warranties or guarantees as the quality of service provided by participating practices. It is your responsibility to verify the quality of the services that the medical providers are listing. You agree to take any treatment provided or undergo any medical procedure at your own risk and Tebcan cannot be liable of any complications that might happen.

5. NO GUARANTEE OF SERVICE AVAILABILITY

Booking a service does not guarantee in any means that the service provider will be available of the date/time specified. In case of procedures the service provider has the right to deny providing the treatment if they concluded that it might cause risk to your life or if you fail providing the required down payment.

6. ONLINE CONSULTATIONS

Members participating in online consultations will need to be available 5 minutes before the consultation start time. Failing to do so means that you will be considered as Unattended and will not be eligible for any refund. If a medical provider does not show up within 10 minutes from the online appointment time, the member will be eligible for a refund.

7. NO GUARANTEEE OF SELECTED PROVIDER FOR HOSPITAL TREATMENTS

If the doctor you have chosen to do your procedure did not show up then the hospital will not be liable for not conducting the procedure agreed upon, however they might provide you with an alternative doctor.

8. REQUESTS FOR ADDITIONAL SERVICES

If you request additional services Tebcan.com will route your request to relevant service provider that will follow on your requested services. Tebcan is not part of any agreement reached between you.

In case of complications after undergoing a treatment or procedure you might need to pay extra amounts to cover for the additional time and expenses incurred.

9. PERFORMANCE OF SERVICE

Tebcan does not guarantee uptime of 100%, however will make all efforts to maintain the network and keep it up as much as possible.

In case you are able to reach Tebcan.com for any reasons other than the site is down Tebcan will not be liable in any case and you will not be eligible for any refund.

If for any reason the video call did not work you can always call the medical provider on the alternative phone number provided and you will not be eligible for any refund unless the provider indicates that they did not attend the consultation.

10. TERMINATION

We may terminate or suspend access to our Tebcan.com immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms, which by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

11. LINKS TO THIRD PARTY SITES

In the course of using, the Tebcan.com you may receive links to third party services or other third party sites through links or frames in Tebcan.com. The Tebcan.com does not endorse any goods or services, and nothing in the Tebcan.com shall be construed as an offer to sell anything or enter into any business relationship with a third party.

You are cautioned to read such websites' terms, conditions, and all policies. Be sure to carefully evaluate and investigate such sites on your own to your satisfaction.

Tebcan.com shall not be responsible for any inaccuracies; misrepresentations; product or Tebcan.com liability; offensive, infringing, libelous or illegal materials or any liabilities resulting from the terms and conditions of other sites or apps.

12. SCREENING USERS AND CONTENT

Tebcan.com does not screen its users and/or providers or verify information communicated through the Service. Tebcan.com does not assume responsibility for the conduct of such users, including the information posted by users.

Tebcan.com has the right to block any users that violates its policies and the user will not be able to access any information on the platform.

Tebcan.com has the right to delete any information it deems a risk or if it originates from a blocked user.

13. PROHIBITED USES

By using the Tebcan.com, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Tebcan.com any of the following:

User Content that is libelous, defamatory, profane, obscene, pornographic, sexually explicit, indecent, lewd, vulgar, suggestive, violent, harassing, hateful, threatening, offensive, discriminatory, bigoted, abusive, inflammatory, fraudulent, deceptive or otherwise objectionable;

User Content that is illegal or unlawful that would constitute, encourage or provide instructions for a criminal offense, or otherwise create liability or violate any local, state, national or international law;

User Content that may infringe or violate any patent, trademark, trade secret, copyright, right of privacy, right of publicity or other intellectual property right or other right of any party;

Unsolicited promotions, political campaigning, or commercial messages (SPAM) or any chain messages or User Content designed to deceive or trick the users of Tebcan.com;

Private information of any third-party including, but not limited to, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers; and

Viruses, corrupted data or other harmful, disruptive or destructive files or code, script or other software designed to automate any functionality

Using another person’s account information with or without permission to access Tebcan.com services or personal information.

14. PROHIBITION OF ONLINE PRESCRIBING AND DIAGNOSIS

Providers cannot depend on online consultations to diagnose patients and cannot write prescriptions through exclusively online consultations.

15. EMAIL NOTICES AND OPT-OUT PROCEDURE

We provide you the opportunity to ‘opt-out’ of receiving communications from us. You may opt-out of receiving them by following the instructions included in each email, phone message or app notification. Tebcan will not be liable for the content of the information sent.

16. USERS UNDER 18 YEARS OLD PROHIBITED

Users must be 18 years old to use Tebcan.com service. By registering for the service you warrant that you are 18 years old. Providers further warrant that they will not provide services to anyone they suspect to be under 18 years old and will notify Tebcan.com of any concerns regarding unauthorized use.

17. TERMS GOVERNING PROVIDERS

a. Patient Privacy

As a condition of providing services to users through the Tebcan.com service providers agree that they will comply with relevant patient privacy laws witin their respectvie country or jurisdiction.

b. Scope and Quality of Services

As a condition of providing services to users through the Tebcan.com service providers agree that services provided to users will be of similar or equal quality to patients seen outside of the Tebcan.com service.

c. Patient Treatment and Billing Records

As a condition of providing services to users through the Tebcan.com service providers agree that all patient records including but not limited to medical files, diagnosis, procedures, medications and billing records will be uploaded promptly to Tebcan.com.

d. Response Time and Support

As a condition of providing services to users through the Tebcan.com service providers agree that they will provide support and reply within one working day to patient enquiries.

e. Qualifications

As a condition of providing services to users through the Tebcan.com service providers agree, any certificate or qualification they upload to be authentic and that they are licensed to practice medicine in their specialty in their relevant location.

18. PROVIDER SUBSCRIPTIONS

a. Provider Subscriptions

Registration of Tebcan.com is free. However Tebcan.com might ask providers to pay for some or all of the services provided by Tebcan.com through yearly subscription or any other contractual method.

b. Term/Renewal

The initial term of this Agreement shall be for the term of one year days. At the expiration of the initial term, this agreement will automatically renew for until cancelled.

c. Cancellation of Membership

We may cancel your membership on Tebcan.com if you violate the Tebcan.com terms of use and privacy policy.

19. SCOPE OF RELATIONSHIP

The financial relationship for a service is between the member and the provider. Tebcan only provides a platform for you and your service provider to connect. For its service Tebcan deducts a fee from your payment. This fee might not be fully refundable .

20. FINANCIAL TERMS FOR USERS

a. Cancellation

Appointments can be cancelled according to the cancellation policy established by providers and their institutions. A user who cancels an appointment might not be refunded per the provider’s cancellation policy.

If an appointment is cancelled by a provider a user is entitled to a refund. In this case only gateway charges might be deducted from the original amount paid .

If the appointment is cancelled by the user cancellation fees by the provider may be be applied. In this case, the relevant amount will be deducted from your account

b. Refunds

If you have paid for an appointment or referral from your available funds, and a refund is requested a refund will be issued to your account only on Tebcan.com.

If you have paid for an appointment or referral via Paypal, cashu or credit card you will be refunded either to your Tebcan.com account or to the gateway used for payment. Up to a 5% refund processing fee might be deducted. The refunding process might take between few days to few weeks depending on the payment gateways and your bank. Tebcan.com will not be liable for any delay in the refund process. If you did not attend the call you will not be eligible for a refund and doctor will be fully paid.

If you have paid a deposit for a hospital appointment or treatment and in case of no show up at the agreed upon time you are not eligible for a refund

Tebcan.com uses a base currency of United States Dollars for all online payments and therefore payment gateways might deduct currency conversion fees that differ from one gateway to another. In the event of a refund Tebcan.com is not responsible for the variation of exchange rates as it always receive and refunds the amount in USD.

c. Deactivation of Account for Nonuse

If the user account is not used for 12 months Tebcan.com will deactivate the account and you will not be able to use your available balance.

In the event of a voice call appointment it is the doctor’s responsibility to identify if the appointment took place or not and if for any case if you think that the appointment did not take place , the doctor needs to confirm your statement in order to be eligible for a refund.

21. AGREEMENT BETWEEN MEMBERS AND PRACTICES

Use of the Tebcan.com constitutes an agreement between a Member and the Practice. Practices warrant that by virtue of their participation in this service they agree to terms with Members to offer services at advertised rates and under advertised terms.

In the event a Practice ceases to offer services or changes of ownership, Tebcan.com does not assume the role of proxy in the agreement between the Member and the Practice. By virtue of their participation in this service the practice warrants that all offers will be honored by substitute parties offering services.

22. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of Hashemite kingdom of Jordan, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Tebcan.com, and supersede and replace any prior agreements we might have between us regarding the Tebcan.com.

23. CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is deemed material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Tebcan.com after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Tebcan.com.

24. INTELLECTUAL PROPERTY

By using this site, you warrant that you have legal right to content submitted to our website. If your submission violates the intellectual property rights of another, we assume no responsible for any liability. If you believe that any material made available via the Tebcan.com infringes upon any copyright that you own or control, or that any link made available via the Tebcan.com directs users to material that infringes upon any copyright that you own or control, you may file a notification of such infringement with our Designated Agent as set forth below.

 

If you have any questions about these Terms, please contact us at.

 

Info@tebcan.com
+962 6 5163484